We know that nobody ever buys a plant to have it die. Mistakes happen. Nature happens. Plants happen. That’s why we offer the best Guarantee, “Growing”.
The following product guarantees are available with original proof of purchase:
Warranty replacement on all nursery stock, perennials and roses is available from June 1st* to October 31st.
*To ensure that the plants are not still in a dormant state.
- Nursery Stock (Trees/Shrubs) & Perennials planted in-ground– 2 years
Nursery Stock & Perennials Planted in containers are not warranted
- Roses – 1 year
- Houseplants (Non-Flowering) – 3 months
- Hardy Water Plants – 3 months
- Hardgoods & Patio Furniture – based on Manufacturer’s warranty
Simply present your original receipt and the plant in question and we will replace it with a new item of the same product or credit to the original form of payment.
We want you to love every purchase from Sheridan Nurseries. If you are not completely satisfied, simply return the product with the original receipt to any of our eight Garden Centres. We will be happy to provide a refund or exchange within 14 days (7 days for flowering houseplants and orchids) with an original receipt, with the following exceptions: gift cards, active wear including leggings, select jewellery and clearance merchandise which are all final sale.
Refunds can only be credited to your original form of payment or a gift card. If you cannot provide your original receipt, we will do our best to look it up in our system; however, if no receipt is available, we will do our best to offer an exchange or gift card for an equivalent product value at our discretion. We are also happy to offer price adjustments within 7 days on all products with the exception of seasonal plants and clearance items. Any Christmas décor purchased after December 20th is considered final sale.
The best way to protect your purchase is to register your phone number at checkout and sign up for email receipts.