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Accessibility Standard for Customer Service Policy

Sheridan Nurseries is committed to excellence in serving all guests while providing a welcoming environment that is accessible for all. We strive to design and operate our stores so that they are accessible to everyone, and we are committed to operating in a manner that allows us to provide barrier-free and exceptional guest service to all, including persons with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by guests with disabilities while accessing our goods or services.

Washroom Accessibility

We strive to make sure that all our facilities are equally accessible to every one of our guests wherever possible. Please note that while most Sheridan Nurseries washrooms are wheelchair friendly a few of our stores have not been recently renovated. It is our policy that as our stores are renovated, all washrooms are made completely accessible.

Communication

We will communicate with people in a manner that is accessible and accommodating to their own needs.

Service Animals

We welcome people with disabilities and their service animals. While visiting Sheridan Nurseries, it is the responsibility of the person with a service animal to control the animal at all times.

Support Persons

Anyone who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for guests with disabilities, Sheridan Nurseries will notify guests promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. A notice will be placed at the specific location where there is a service disruption.

Training for Staff

Sheridan Nurseries will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service.  In addition, training will be provided on a continuous basis to all newly hired employees as part of our training process.

A record of training received by Sheridan Nurseries employees will be kept on file.  Training will include:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);
  • Information about Sheridan Nurseries policies and procedures pertaining to the provision of Sheridan’s services to persons with disabilities;
  • How to interact and communicate with persons with various types of disabilities;
  • What to do if a person with a disability is having difficulty accessing one of our locations;
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person.

Feedback Process

Sheridan Nurseries welcomes feedback, including feedback about the delivery of our services to persons with disabilities. Sheridan will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner.  All guests can submit feedback or questions to info@sheridannurseries.com

Multi-Year Accessibility Plan

For more information click here: Accessibility Plan – December 2020