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ACCESSIBILITY

ACCESSIBILITY
ACCESSIBILITY
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ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE POLICY

Sheridan Nurseries is committed to excellence in serving all guests. We strive to design and operate our stores so that they are accessible to everyone. We will provide barrier-free, exceptional guest service to all, including persons with disabilities.

ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE POLICY

Sheridan Nurseries is committed to excellence in serving all guests. We strive to design and operate our stores so that they are accessible to everyone. We will provide barrier-free, exceptional guest service to all, including persons with disabilities.

assistive device
ASSISTIVE DEVICES

We will ensure that our staff are trained and familiar with various assistive devices that guests with disabilities may use while accessing our goods or services.

ASSISTIVE DEVICES

We will ensure that our staff are trained and familiar with various assistive devices that guests with disabilities may use while accessing our goods or services.

washroom
WASHROOM ACCESSIBILITY

Our intent is to ensure that all our facilities are accessible to every one of our guests wherever possible. Please note that while most Sheridan Nurseries washrooms are wheelchair friendly a few of our stores have not been recently renovated. It is our policy that as our stores are renovated, all washrooms will be made completely accessible.

WASHROOM ACCESSIBILITY

Our intent is to ensure that all our facilities are accessible to every one of our guests wherever possible. Please note that while most Sheridan Nurseries washrooms are wheelchair friendly a few of our stores have not been recently renovated. It is our policy that as our stores are renovated, all washrooms will be made completely accessible.

communication
COMMUNICATION

We will communicate with people in a manner that is accessible and accommodating to their own needs.

COMMUNICATION

We will communicate with people in a manner that is accessible and accommodating to their own needs.

animals
SERVICE ANIMALS

We welcome guests requiring the support of service animals. While visiting Sheridan Nurseries, it is the responsibility of the person with a service animal to control the animal at all times.

SERVICE ANIMALS

We welcome guests requiring the support of service animals. While visiting Sheridan Nurseries, it is the responsibility of the person with a service animal to control the animal at all times.

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SUPPORT PERSONS

Anyone requiring a support person is permitted to have that person with them on our premises.

SUPPORT PERSONS

Anyone requiring a support person is permitted to have that person with them on our premises.

notice
NOTICE OF TEMPORARY DISRUPTION

In the event of a planned or unexpected disruption to services or facilities for guests with disabilities, Sheridan Nurseries will notify guests promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. A notice will be placed at the specific location where there is a service disruption.

NOTICE OF TEMPORARY DISRUPTION

In the event of a planned or unexpected disruption to services or facilities for guests with disabilities, Sheridan Nurseries will notify guests promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. A notice will be placed at the specific location where there is a service disruption.

training for staff
TRAINING FOR STAFF

Sheridan Nurseries will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided on a continuous basis to all newly hired employees as part of our training process.

A record of training received by Sheridan Nurseries employees will be kept on file. Training will include:

  • The of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);
  • Information about Sheridan Nurseries policies and procedures pertaining to the provision of Sheridan’s services to persons with disabilities;
  • How to interact and communicate with persons with various types of disabilities;
  • What to do if a person with a disability is having difficulty accessing one of our locations;
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person.
TRAINING FOR STAFF

Sheridan Nurseries will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided on a continuous basis to all newly hired employees as part of our training process.

A record of training received by Sheridan Nurseries employees will be kept on file. Training will include:

  • The of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);
  • Information about Sheridan Nurseries policies and procedures pertaining to the provision of Sheridan’s services to persons with disabilities;
  • How to interact and communicate with persons with various types of disabilities;
  • What to do if a person with a disability is having difficulty accessing one of our locations;
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person.

FEEDBACK PROCESS

Sheridan Nurseries welcomes about the delivery of our services to persons with disabilities. Sheridan will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner. All guests can submit feedback or questions to info@sheridannurseries.com

MULTI-YEAR ACCESSIBILITY PLAN

For more information click here: Accessibility Plan – December 2020